Frequently asked questions
TERMS & CONDITIONS
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to contact you regarding any issues or questions about your orders. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
We take precautions to protect your information. When you submit sensitive information through our website your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon in your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. At no point during the transaction do we obtain access to your credit card number.
WHEN CAN I EXPECT MY ORDER TO SHIP?
Most in-stock items ship within 24 hours of ordering. Some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays or nationally observed US holidays.
Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. Occasionally, items may be out of stock or backordered. You will be alerted in both instances. In the event of a backorder, we will provide an approximate date of shipment. For more information about backorders click here.
Click here for estimated delivery times.
CAN I CANCEL OR MODIFY MY ORDER BEFORE IT SHIPS?
Unfortunately, we are unable to make changes, including cancellations, to orders after they have been submitted.
An item may only be canceled if it is currently backordered. If you would like to cancel a backordered item, please email firstname.lastname@example.org.